Contract Printing Terms and Conditions
ART
– Illustrator files must be sent at actual size with all fonts outlined.
– Photoshop files must be submitted with a resolution of at least 300dpi at actual size w/unflattened layers.
– We do not accept Word, Powerpoint, Excel, RTF, GIF, PNG or Bitmap files.
– We offer artwork services to clean up files if you are not able to produce a quality image. Remember, your print can only be as good as your art!
– All equipment used to print your job remains property of GPL and is not for sale. This includes, but is not limited to screens, transparencies, squeegees, etc.
– Film positives and screens remain property of GPL and are not for sale.
Maximum Apparel Sizing:
– Please keep in mind that each order will use only one image size. So the max area may not fit on a small for example, but fit properly on an XL. Please consider sizing in relationship to the size breakdown of your garments!
Max print size for Tee: 15×20
Standard Poster Sizing:
18×24 (.5″ margin on 19×25 paper)
Samples and Proofing:
All proofing will be done digitally via email. If you require a digital proof, the Print Lab will contact you prior to setting up your order to set up an approximate time for you to view your sample before your order heads into production. Failure to answer when we attempt to contact you at the established time will result in a delay in your order.
We offer color drawdowns on poster and paper prints for an additional charge. To see one completed piece of a paper job as a proof, there is an additional charge.
Color Matching:
Pantone colors can be requested for color reference only. If you require an EXACT Pantone match, your order will be subject to a color match fee.
– For Apparel Orders (plastisol inks) please use the Coated Pantone Book.
– For Paper Orders (waterbase inks) please use the Uncoated Pantone Book.
– For Enamel Inks (wood/glass/other surfaces) please use the Coated Pantone Book.
We cannot offer Pantone matching for Discharge printing shirts. Pantones may be provided for reference, ONLY. Discharge inks will only work on 100% cotton. As we cannot control dye lots for the garments, results may vary from piece to piece.
MATERIALS
All garments supplied to the GPL for screen printing must arrive new and unwashed.
If providing garments for multiple designs, garments must be sorted and clearly labeled for each design. Individually bagged items must be unbagged and sorted by size. Bagged and/or unsorted goods are subject to a $50 sorting fee.
Customers should supply a detailed list of garments being supplied including brand / style number / color / size / quantity.
GPL reserves the right to refuse to print on certain fabrics and/or surfaces at our discretion.
GPL will not accept outside paper for paper jobs. If you have a specific paper weight/finish/brand, please make it clear to us so we can source it for you.
QUANTITY
While we do not uphold a minimum on quantity, we do have an order minimum of $250. We do not have an online pricelist, nor will we email you one. Each job is quoted to order.
Up to 10% under run is acceptable. On larger orders, this percentage decreases. If you are supplying the goods, please be sure to provide extra if you need an exact quantity.
DEADLINE
Our typical turnaround time is 7-10 business days from receipt of payment and artwork. Paper and flatstock orders have a turnaround time of 2-3 weeks. If you are supplying the goods, your order will not be scheduled until we receive them. Please note that we do not accept outside paper. Art prints & editions, and custom fabrics or wallpapers may take longer. Please consult with a sales representative to discuss deadlines and turnaround times.
Sometimes receipt of goods can be delayed due to backorders from the distributor. We will communicate promptly with you if this occurs, but this can cause delays in turnaround time.
RUSH ORDERS
Orders needed before our typical turnaround time will incur a rush fee as follows:
Same-Day Turnaround: 100%
24 hours add 50%
2-3 days add 40%
4-6 days add 25%
SHIPPING
Orders being shipped will be done so via UPS Ground. Ship time is additional to expected turnaround time. Please consider this when placing time-sensitive orders!
PHOTOGRAPHY
All print work done by the Gowanus Print Lab is subject to photography and/or video documentation to be used for advertising or purposes of demonstration unless otherwise noted by the client.
PAYMENTS
Payment must be made in full before we can process your order. We accept Cash, Credit Cards and PayPal payments. We do not accept checks.
Orders cannot be cancelled once payment and final approval is made.
REFUNDS
Please call email [email protected] promptly if there are errors or problems with your order. Refunds will be awarded on a case by case basis.
– Illustrator files must be sent at actual size with all fonts outlined.
– Photoshop files must be submitted with a resolution of at least 300dpi at actual size w/unflattened layers.
– We do not accept Word, Powerpoint, Excel, RTF, GIF, PNG or Bitmap files.
– We offer artwork services to clean up files if you are not able to produce a quality image. Remember, your print can only be as good as your art!
– All equipment used to print your job remains property of GPL and is not for sale. This includes, but is not limited to screens, transparencies, squeegees, etc.
– Film positives and screens remain property of GPL and are not for sale.
Maximum Apparel Sizing:
– Please keep in mind that each order will use only one image size. So the max area may not fit on a small for example, but fit properly on an XL. Please consider sizing in relationship to the size breakdown of your garments!
Max print size for Tee: 15×20
Standard Poster Sizing:
18×24 (.5″ margin on 19×25 paper)
Samples and Proofing:
All proofing will be done digitally via email. If you require a digital proof, the Print Lab will contact you prior to setting up your order to set up an approximate time for you to view your sample before your order heads into production. Failure to answer when we attempt to contact you at the established time will result in a delay in your order.
We offer color drawdowns on poster and paper prints for an additional charge. To see one completed piece of a paper job as a proof, there is an additional charge.
Color Matching:
Pantone colors can be requested for color reference only. If you require an EXACT Pantone match, your order will be subject to a color match fee.
– For Apparel Orders (plastisol inks) please use the Coated Pantone Book.
– For Paper Orders (waterbase inks) please use the Uncoated Pantone Book.
– For Enamel Inks (wood/glass/other surfaces) please use the Coated Pantone Book.
We cannot offer Pantone matching for Discharge printing shirts. Pantones may be provided for reference, ONLY. Discharge inks will only work on 100% cotton. As we cannot control dye lots for the garments, results may vary from piece to piece.
MATERIALS
All garments supplied to the GPL for screen printing must arrive new and unwashed.
If providing garments for multiple designs, garments must be sorted and clearly labeled for each design. Individually bagged items must be unbagged and sorted by size. Bagged and/or unsorted goods are subject to a $50 sorting fee.
Customers should supply a detailed list of garments being supplied including brand / style number / color / size / quantity.
GPL reserves the right to refuse to print on certain fabrics and/or surfaces at our discretion.
GPL will not accept outside paper for paper jobs. If you have a specific paper weight/finish/brand, please make it clear to us so we can source it for you.
QUANTITY
While we do not uphold a minimum on quantity, we do have an order minimum of $250. We do not have an online pricelist, nor will we email you one. Each job is quoted to order.
Up to 10% under run is acceptable. On larger orders, this percentage decreases. If you are supplying the goods, please be sure to provide extra if you need an exact quantity.
DEADLINE
Our typical turnaround time is 7-10 business days from receipt of payment and artwork. Paper and flatstock orders have a turnaround time of 2-3 weeks. If you are supplying the goods, your order will not be scheduled until we receive them. Please note that we do not accept outside paper. Art prints & editions, and custom fabrics or wallpapers may take longer. Please consult with a sales representative to discuss deadlines and turnaround times.
Sometimes receipt of goods can be delayed due to backorders from the distributor. We will communicate promptly with you if this occurs, but this can cause delays in turnaround time.
RUSH ORDERS
Orders needed before our typical turnaround time will incur a rush fee as follows:
Same-Day Turnaround: 100%
24 hours add 50%
2-3 days add 40%
4-6 days add 25%
SHIPPING
Orders being shipped will be done so via UPS Ground. Ship time is additional to expected turnaround time. Please consider this when placing time-sensitive orders!
PHOTOGRAPHY
All print work done by the Gowanus Print Lab is subject to photography and/or video documentation to be used for advertising or purposes of demonstration unless otherwise noted by the client.
PAYMENTS
Payment must be made in full before we can process your order. We accept Cash, Credit Cards and PayPal payments. We do not accept checks.
Orders cannot be cancelled once payment and final approval is made.
REFUNDS
Please call email [email protected] promptly if there are errors or problems with your order. Refunds will be awarded on a case by case basis.